MAINTENANCE & TECHNICAL SUPPORT
Our preventative maintenance programs are dedicated to protecting and keep all your systems up-to-grade. The engineering team can assist with technical support directly on your facilities or remotely.
We have wide coverage throughout Europe and South America. Our network of experts with deep clinical insights give support to more than 600 radiology equipment worldwide.
FLEXIBLE MAINTENANCE PROGRAMS
Our portfolio of maintenance programs is aimed at maximizing and keep update all your equipment. We offer different coverages* to adapt to the needs of each clinical center and guarantee maximum availability:
- Excellence: All Risk. Corrective and Preventive including repairs and the shipment of spare parts, tubes and digital detectors**.
- Advanced: Corrective and Preventive including repairs and the shipment of spare parts**.
- Standard: Corrective and Preventive including repairs.
- Basic: Preventive including Reviews.
*Optional: Inclusion of lithium batteries for mobile equipment.
It extends all the above coverages.
**We guarantee the availability of our spare stock in less than 24 hours.
REMOTE TECHNICAL SUPPORT
More than the 40% of technical request can be easily resolved remotely without on-site support of a service engineer. Our engineering team based in the headquarters provide remote problem resolution to:
- Assessment before on-site assistance
- Repair breakdowns
- Install new updates
- Image processes settings
- Optimal performance and correct use
Our comprehensive maintenance programs are aimed at our global network of distributors. We can train your engineer team to achieve the best assistance with the final client.